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At The Honey Company, we strive to deliver your orders safely and efficiently across India. This Shipping Policy outlines our order processing timelines, delivery methods, shipping charges, and order tracking procedures to ensure a smooth and transparent shopping experience.

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1. Order Processing Time

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All orders are processed within 1–2 business days after receiving your order confirmation email.

Please note:

• Orders are not processed on weekends or public holidays.

• Once your order is shipped, you will receive a shipping confirmation email with tracking details.

 

2. Domestic Shipping (India Only)

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Currently, shipping is available only within India.

 

Key points regarding domestic shipping:

• Orders are dispatched within 6–8 working days from the date of order confirmation and payment.

• Delivery timelines may vary depending on courier service availability and location.

• Free delivery is available across India for serviceable pincodes registered with courier partners.

Shipping policies and delivery charges may be updated periodically, and the applicable shipping cost (if any) will be displayed at checkout before payment.

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3. Courier and Delivery Services

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All deliveries are handled by trusted third-party courier partners.

Important information:

• The courier partner may contact you via SMS or phone call using the number provided during checkout.

• Customers may receive delivery notifications on the day the package is out for delivery.

• Delivery timelines are subject to courier operations, local logistics conditions, and service availability.

 

4. Shipping Liability Disclaimer

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Moksha Enterprise ensures that all orders are handed over to the courier company within 6–8 working days from the date of confirmed order and payment.

However:

• We are not liable for delays caused by courier companies or postal authorities.

• Delivery delays may occur due to weather conditions, regional restrictions, logistics disruptions, or high order volume.

 

5. Order Tracking

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Once your order has been shipped:

• You will receive an email notification with a tracking number.

• The tracking number can be used to monitor your shipment status online.

Please allow up to 48 hours for tracking information to become active in the courier system.

 

6. Delivery Issues

If you do not receive your order within 7 days after receiving the shipping confirmation email, please contact our support team.

When contacting us, include:

• Full Name

• Order Number

• Registered Email Address

Support Email: mokshabusiness@gmail.com

 

Our team will assist you in tracking the shipment and resolving any delivery-related issues.

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7. In-Store Pickup

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Currently, in-store pickup is not available. All orders are delivered via courier services.

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8. International Shipping

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At this time, international shipping is not available.

However, bulk international orders may be considered on request. Shipping rates for such orders will depend on:

• Destination country

• Order quantity

• Courier partner charges

For bulk export inquiries, please contact: mokshabusiness@gmail.com

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9. Damaged Shipment Policy

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If your order arrives damaged during transit, please contact us immediately with the following:

• Order Number

• Clear photos of the damaged product and packaging Email: mokshabusiness@gmail.com

Each case is reviewed individually, and we will work to provide a replacement, return, or resolution according to our Returns & Refund Policy.

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10. Policy Updates

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We reserve the right to modify or update this Shipping Policy at any time to reflect changes in logistics operations, courier partnerships, or delivery practices.

Customers are encouraged to review this page periodically for the latest updates.

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